“ Curbs - when you need them - We're very proud of our track record! ”
For our customers and the users of our products to be happy with our products and service, we have always felt that there are 4 factors that will contribute to that happiness.
- Did the product ship when they were told?
- Did the product deliver when they were told?
- Did the product show up undamaged?
- Did the product work once it was installed?
We have set a goal for each item and have been tracking these 4 points on a weekly basis for many years. This allows us to make changes instantly if any one of them were to get off track.
- % built on time = 99.6% (Goal = 99.0%)
- % delivered on time = 95.4% (Goal = 94.0%)
- % damaged in transit = <0.5% (Goal = 1.0%)
- % Failures in the field = 0 (Goal = 0)